-•- HomeOfficeDigest.com Newsletter - Issue 140 -•-
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THE HOME OFFICE DIGEST NEWSLETTER
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Here is your issue of the HomeOfficeDigest.com newsletter.
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HOW YOU CAN HELP
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American Red Cross - Disaster Services

Today, we grieve with America. Our hearts go out to all
those who have lost loved ones, or whose family members
or friends have been injured in the September 11th tragedies
in New York City, Washington, D.C. and outside of Pittsburgh,
PA. We wish to express our gratitude to all those who have
been helping...and continue to help in rescue efforts.

You, too, can help by giving blood for the many victims as
well as sending your donations to aid the American Red Cross
Disaster Services. The phone numbers and address are below.
You can also use the http://www.redcross.org Web site to make
donations online. Thank you.

Number for blood donations: 1-800-448-3543

Number for donations via charge card: 1-800-HELP-NOW (1-800-435-7669)

Para Espanol (Spanish speaking) 1-800-257-7575

Address for mailing in checks:

American Red Cross
P.O. Box 37243
Washington, D.C. 20023


BE YOUR OWN BOSS
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It's time to rally the troops and get ready for a huge influx of
new blood in the work-at-home/internet business field. There have
been massive numbers of layoffs, cutbacks, and firings in almost
every sector of the American economy. With the large number of
people now finding themselves unemployed in traditional working
environments you will see many of these people looking for income
in other places. Do not let the temporary slowdowns in the work
at home field get you down! Keep in mind that our style of work
is strengthened by a slowing economy and will grow with more and
more layoffs in traditional economic environments. Hold your head
up high and get ready for action! The flood gates have been
opened and a number of people will soon be looking to you for
ways to build multiple streams of income.


FEATURED ARTICLE
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WORDS CAN BE LETHAL!
by debbie solomon

We all know the power behind words. Basically, email
can be so dangerous, it is lethal. Let me explain to you why.
It is so important for all of us to realize the serious nature of
this reality, because a majority of our business is based on Email.


Our main source of communication is through email. There are no
faces, no tones of voices, only the words in front of us to express
our tones, moods and professionalism.
THIS CAN SO EASILY BE MISINTERPRETED.

When you are on the phone or in a meeting, you can hear a person
talking and know their intentions by their tone of voice. When using
email, you only have words, so when someone is explaining something
in an email, and it is not worded very precise, people can misinterpret
your tone and essential meaning.

It is essential that you always choose your words carefully, and
maintain a professional tone in your words at all times.

When a business person is misinterpreted,
most recipients would become defensive in the matter,
which can cause a domino downfall affect on your business.
If one person presumes you are just a bit unprofessional and
assumes your tone of words is less than what it should be, you
can be assured that this will cause a negative affect on your business.

Here are some suggestions you will want to consider when
corresponding via email with prospects and clients:

* Always maintain a positive attitude in your words.

* If there is a problem, do not make excuses for it, just answer them
with the solution to the problem.

* Even if something negative occurs and you know it is not your fault,
never let the client know it was not your fault.
Apologize for any inconvenience and again, offer a solution.

* HONESTY...Always be completely open and honest
with your clients/prospects.
NEVER promise more than you can produce.
And make sure they know what has to be done in order for them
to achieve their anticipated goals and expectations.

* Always remember, the CUSTOMER IS ALWAYS RIGHT!!!!
Even when they are not.
You may think this is a Catch-22, but it isn't,
because you will only gain respect.

I am sure you have the idea of what an email should consist of.
And how to properly handle clients.
ONE negative sentence or word in an email could truly KILL your business.
If you have one unhappy customer, you will have 100,
because that one person will tell 10 people and they will tell 10 people
and the next thing you know, your business is in a spiral downfall.

Don't let this happen to you! Always keep a positive attitude,
and even if you cannot please all your customers,
as long as you know you maintained a professional and
positive attitude, you are the winner and you will succeed.

Be careful of what you say, and more important,
be careful of the way you say it!!!

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Written by: Debbie Solomon Editor of the Award winning
OnLine Exchange Ezine. Debbie has co-authored
2 business e-books, and runs a successful online marketing business.
Please visit Debbie at http://www.marketingtrendz.com
And gain some REAL business knowledge.
editor@marketingtrendz.com


DOWNLOAD OF INTEREST
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Although you've probably been told 500 times by now to get an
anti-virus program I know that some of you haven't. For those of
you who simply refuse to listen, or those of you don't want to
shell out the twenty-five bucks for a disk I strongly suggest you
at least take a look at the Anti-Virus Guard program available free
from Grisoft. Amazingly, this free anti-virus program is almost as
good, if not just as good as any program you can buy at any price!
If you don't have anti-virus software on your computer then you
simply have to go to http://www.grisoft.com to download their
anti-virus program right now! If you haven't been hit by a virus
yet you are one of the lucky ones, but if you don't protect your
computer I guarantee that your luck will eventually run out! Don't
be a bonehead, get this free program today if you don't currently
have anti-virus software!


WHAT ARE THEY THINKING
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I have written a few web based scripts and an constantly amazed
by how many people buy them without truly knowing what they do!
One of the scripts I've written costs around $90 and another is
around $50 which I don't consider cheap. I'm surprised at home
many people are willing to spend their hard earned money on a
product or service they know very little or absolutely nothing
about. One person recently purchased on of my scripts simply
because they saw a link for it on one of the many self-proclaimed
guru's website. After making their purchase, downloading my
product, and paying for installation they were "shocked" to see
that they already had a similar product from another provider.
This customer then wrote to me asking for a refund not only
for the script but for the cost of installation as well because
they "didn't know what they were buying" ... I think not! What
in the world was this guy thinking?


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